Product Questions
Are your bags waterproof?
We consider our products to be water repellent and water resistant.
Why are there marks/spots/stains on my bag?
All of our sail/ parachute/ kite textiles have been sailed or flown on water craft and exposed to the elements outdoors long before coming to our Atelier. While we always gently wash the textiles before and after hand crafting them, our products may still have signs of hard sailing and its previous life on the ocean, river, in the sky or generally open to the elements in the great outdoors. In addition to character marks like water spots and rust, it’s also common for our products to have other features from the original sail/ parachute/ kite like stitching or hardware. We believe all these facets speak to the authenticity of our recycled sail products and make each bag/ item truly unique.
Why doesn’t the bag I received look exactly like it did on the website?
The sail/ parachute/ kite’s that come into our Atelier can be made from an array of materials, which might affect the way ink is printed on to the sail/ parachute/ kite cloth. Color variations are expected, and are just another reason why each and every bag/ item is unique.
Why is there a circle with a little tale hanging from my bag?
That’s a lucky sign. Seems like you have a telltale! Telltales are small pieces of colored ripstop, yarn, hobie or spinnaker material that are used as a tool to determine how a sail is performing in the wind.
Why doesn’t this product feel like my other VitaminseaStore products?
All of our products are made from retired & previously loved textiles. Since these can be made of many different materials, this will effect the text, weight, and overall feel of each product – we hope it will be in a good way.
How do I care for my VitaminseaStore products?
Most of our products can be machine washed with a small amount of mild earth friendly detergent and water no warmer than 30’c on a gentle cycle and hung to dry. Please do not tumble dry.
What is the repair policy?
The VitaminseaStore products are built for adventure and made to last, but normal wear and tear will occur over time. We do offer repairs for that wear and tear during their first 2 years after purchase, and The VitaminseaStore reserves the right to charge for any repair that is the result of regular misuse over time. Pricing will range depending on the extent of the repair and the labour required. For more information on sending your bag in for repair, please view our Returns Policy or contact customer service via email at info@vitaminseastore.com
