Returns & Exchanges
What isThe VitaminseaStore’s return/exchange policy?
We accept all items for credit or exchange within 10 days. Gift recipients are entitled to a nonrefundable merchandise credit. Custom Design orders are non-refundable. For information on sending in your item for return or exchange, please contact us at info@vitaminseastore.com
For VitaminseaStore products purchased at any outlet other than directly from The VitaminseaStore Atelier or VitaminseaStore online store, including any specialty catalog or websites not owned by The VitaminseaStore, please contact the place of purchase/ store/ online store where your product was purchased to obtain information on their return policy.
Original shipping charges applied to an order are non-refundable and return shipping fees are the responsibility of the customer unless the return is the result of a manufacturing defect or error on our end.
How long will my return or exchange take?
We process all returns and exchanges once we have received the original item. For exchanges, there may be a manufacturing period of up to 14 business days before your new item ships. For returns, all refunds or credits will be processed within 4-7 days of receiving the item.